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    FAQs about Tenant Insurance: Everything You Need to Know

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    Tenant insurance, also known as renters insurance, is an essential investment for anyone renting a home or apartment. It provides protection for your personal belongings, liability coverage, and additional living expenses in case of unexpected events. In this blog post, we’ll answer some frequently asked questions about tenant insurance to help you better understand your coverage and make informed decisions.

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    FAQs for People Who Have Just Bought Tenant Insurance

    1. How soon does my tenant insurance coverage begin?

    Your coverage typically begins on the effective date specified in your policy documents. With APOLLO, you can get a free quote in less than a minute and we’ll send your policy documents right to your inbox in minutes.

    2. How do I access my tenant insurance policy documents?

    APOLLO will email your policy documents right to your inbox after you purchase your plan. You can also access your policy documents at any time on APOLLO’s Customer Portal.

    3. How can I make changes to my tenant insurance policy?

    Policyholders can log in to APOLLO’s Customer Portal to view your policy documents, increase coverages, change your address and update payment options.

    Related Read: How to Modify Your Policy Using APOLLO’s Policy Portal

    4. What happens if I need to file a claim?

    To file a claim, please contact APOLLO Insurance at 1-(866)-517-9020 during office hours. Outside of our business hours, you can email your claim details including your name, policy number, date of claim, and incident details to service@apollocover.com. For urgent assistance outside of business hours, reach out to our third-party adjusting partner Maxwell at (800) 658-8668.

    Get comprehensive Tenant Insurance for what matters

    Get no-nonsense coverage that's the best value for your money. Purchase in less than a minute, receive your policy instantly, and save when you buy online.

    5. Are my roommates covered under my tenant insurance policy?

    Tenant insurance policies only cover the named policyholder and their immediate family members. If your roommates want coverage, they’ll need to purchase their own tenant insurance policies.

    Related Read: Are Roommates Covered by My Tenant Insurance Policy?

    6. Does my tenant insurance cover my belongings when I’m away from home?

    Tenant insurance policies provide coverage for your personal belongings even when you’re away from home, such as during travel. However, coverage limits may be lower for items outside your rental unit.

    Related Read: The Importance of Renter’s Insurance for Travellers

    APOLLO offers effortless tenant insurance designed to protect renters. Get your free quote in less than a minute and we’ll send your policy documents right to your inbox.

    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

    Originally published June 22, 2023, updated April 30, 2024

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    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

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    APOLLO Insurance Agency Ltd. (o/a APOLLO Brokerage in the province of Ontario only) is a licensed retail brokerage, offering our clients with a comprehensive set of insurance solutions to meet their individual needs. APOLLO Insurance Agency Ltd. maintains necessary corporate licensing in provinces across Canada. Availability of products and service depends on licensing and product availability. The information that appears on this page is provided for information purposes only. Advertised products and prices are not guaranteed and vary based on insurance provider and/or insurance company's discretion and product availability.

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