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    The Difference Between APOLLO’s Customer Portal and Broker Portal

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    In the ever-evolving digital landscape, APOLLO is at the forefront of innovation and convenience in Canadian insurance. This article aims to distinguish between two key facets of APOLLO’s online services: the Customer Portal and the Broker Portal.

    Understanding APOLLO’s Customer Portal

    APOLLO’s Customer Portal is primarily meant for policyholders — it’s where tenants can access, manage, and modify their tenant insurance policy. It adds a layer of convenience and accessibility for insured tenants and reflects APOLLO’s commitment to customer-focused digital solutions.

    Key Features of the Customer Portal

    Here are just a few of the things policyholders can do on APOLLO’s Customer Portal:

    • Ease of Access: Policyholders can quickly access and review their insurance policy details at any time, from anywhere.

    • Policy Modification: Tenants can effortlessly adjust their coverage based on their evolving needs without needing to call or visit their insurance provider.

    Access APOLLO’s Customer Portal for tenants looking to modify their policy here.

    To learn more about what you can do on APOLLO’s Customer Portal, read our article How to Modify Your Policy Using APOLLO’s Customer Portal.


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    Exploring APOLLO’s Broker Portal

    Shifting our attention to APOLLO’s Broker Portal, instead of being customer-centered, this portal is tailored specifically for insurance brokers. The Broker Portal is a comprehensive platform where brokers can bind APOLLO’s insurance products, creating an efficient and user-friendly environment for brokers to serve their clients.

    Key Features of the Broker Portal

    • Insurance Products Binding: The Broker Portal serves as a one-stop-shop for brokers to run quotes and bind APOLLO’s range of insurance products.

    • Client Management: Brokers can seamlessly manage client accounts, policies, and claims statuses from one central dashboard.

    • Documentation: Brokers can instantly generate and retrieve policy documents, saving time and reducing paper wastage.

    Access APOLLO’s Broker Portal here.


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    Overview

    Overall, the primary difference between the two portals lies in their user targets. APOLLO’s Customer Portal is meant for tenants who want to manage and modify their insurance policies without intermediary intervention. On the other hand, the Broker Portal is a specialized platform where brokers can bind APOLLO’s insurance products and ensure their clients are adequately protected.


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    Originally published June 30, 2023, updated April 30, 2024

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    © 2024 APOLLO Insurance Solutions Ltd.

    111 Water Street, Unit 210, Vancouver, British Columbia, V6B 1A7

    APOLLO Insurance Agency Ltd. (o/a APOLLO Brokerage in the province of Ontario only) is a licensed retail brokerage, offering our clients with a comprehensive set of insurance solutions to meet their individual needs. APOLLO Insurance Agency Ltd. maintains necessary corporate licensing in provinces across Canada. Availability of products and service depends on licensing and product availability. The information that appears on this page is provided for information purposes only. Advertised products and prices are not guaranteed and vary based on insurance provider and/or insurance company's discretion and product availability.

    Transparency and Disclosure: APOLLO Insurance Agency's role is to provide you with exceptional service and the best insurance products that suit your needs. As a licensed retail brokerage, our compensation is based on a commission basis already built into your insurance premium and varies based on the product purchased through our platform. For a description of how APOLLO Insurance Agency is compensated and how this is calculated, please refer to our Compensation Disclosure document. For consumers in Ontario, please review the RIBO Conduct Fact Sheet and the RIBO Conduct Guidance document.