Have renter’s insurance but not sure how the tenant’s insurance claims process works? Find out how to file your claim in this article.

At APOLLO Insurance, we know that life can be unpredictable, and we understand that making a claim can be a daunting experience, but we’re here to make it easier for you with our commitment to handling claims fairly and transparently.

  • Convenient Claim Reporting Options: Claims can be reported via phone, chat and email during business hours. During non business hours and weekends, claims can be reported via email. However if you need emergency assistance (in case of water damage or fire etc) you can report the claim directly to our adjusting partners. Claim contact information is available in your policy documents.
  • Dedicated Claims Adjuster for Personalized Support: Once a claim is reported , APOLLO works closely with reputed third party adjusting companies for quick resolution. You’ll work directly with a dedicated claims adjuster who will guide you through every step of the process, ensuring that you receive personalized attention and support.
  • Fair and Transparent Claims Handling: We believe in handling claims in a transparent and fair manner, ensuring that you receive the coverage you deserve without any unnecessary delays or obstacles.
  • Respectful and Informative Customer Service: We understand that making a claim can be a difficult time, which is why we treat you with the respect and compassion you deserve, keeping you informed and updated every step of the way.

Receiving Payment for Your Renter’s Insurance Claim

While your tenant’s insurance will help cover many costs, it’s very important to understand your policy limits. This is because your limits will define the largest amount of money you can claim through your insurance.
In some cases, your policy limits may not cover all of your expenses or the entire value of what was stolen or damaged. This will impact what you receive from a claim.
However, for claims that are within your policy limits, there are a few considerations to be aware of in terms of receiving payment.

Reimbursement for damaged items

For damaged or destroyed personal belongings, your APOLLO tenant insurance policy covers the replacement cost, meaning you’ll receive compensation equal to the value of that item if you were to buy it brand new today.

How to Submit a Claim with APOLLO

As one of Canada’s leading InsurTechs, APOLLO is on a mission to make insurance effortless. We believe in an insurance process in which computers do the work, so that people can build relationships.
Our advisors are with you throughout your insurance journey, including making a claim.

Making a claim with APOLLO:

Step 1: Event Documentation

Create your report with as many details about the loss as you can. This should include the time it occurred, what was damaged, the cause, and how to prevent further damage.

Step 2: APOLLO Support

Contact us and share your event documentation with our Agency Team by telephone or email at: service@apollocover.com.

Step 3: Claims Submission

APOLLO will submit this information over to our insurance claims adjusters to open the notice, and we will remain actively involved to advocate for you and your claim.