How To Update and Modify Your Policy with APOLLO’s Customer Portal

At APOLLO, we understand that circumstances change, and your insurance should evolve with you. Whether you're upgrading your personal belongings, moving to a new rental, or simply adjusting your coverage, managing your tenant insurance should be seamless. That’s why APOLLO’s Customer Portal makes it easy to update and modify your policy with just a few clicks.

In this article, we’ll walk you through how to make the most of the Customer Portal and keep your insurance in perfect sync with your lifestyle.

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Accessing Your Policy

The first step to managing your insurance policy with APOLLO is accessing your personalized Customer Portal. Upon signing up for tenant insurance, you'll receive an email with your login credentials. The portal is accessible 24/7 from any device, giving you complete control whenever and wherever you need it.

To access the portal:

1. Click on “Login” in the top-right corner of www.apollocover.com, next to the words “Manage your Tenant Insurance Policy”, you’ll find a button that says “Sign In”. Click on it to access the login page.

2. Enter your email: Enter the email address associated with your insurance policy and enter the one-time code sent to your email to access the Customer Portal.

Updating Your Coverage

Your insurance should reflect your current situation. Whether you’ve acquired new high-value items, or you've moved to a new location, it’s essential to update your policy to ensure you're fully covered. In the Customer Portal, modifying your policy is simple and straightforward.

To update your coverage:

1. Click on “Modify Coverage" to make changes, such as adjusting your coverage limits, updating your home inventory, or adding new coverage options like liability or additional personal property.

2. Submit the changes and your updated policy will reflect instantly, keeping you protected.

This feature ensures your insurance is always up-to-date, so you can enjoy peace of mind, knowing your coverage grows with you.

Changing Your Address

Moving to a new rental? With APOLLO, you can change your address right from the portal, without having to talk to an agent or fill out any paperwork.

To update your address:

1. Click Change Address in the portal, under Quick Links.

2. Enter your new address, and we'll inform you of any payment changes.

3. Save the changes, and your updated information will apply to your policy immediately.

This allows you to stay compliant with your lease and ensure your insurance covers your new home without any hassle.

Managing Billing Information

Need to update your billing details or change your payment method? The Customer Portal also makes managing your payment information easy, whether you want to switch from one payment card to another or review your payment history.

To manage your billing details:

1. Navigate to the “Payment” section on the left hand side of the Portal.

2. Update your payment method, enter new card information, or view your billing statements.

3. Confirm the changes to ensure future payments are processed smoothly.

Submitting Claims with Ease

The last thing you want is for your claims process to be complicated. With APOLLO’s Customer Portal, you can submit and track claims effortlessly. By following a few simple steps, your claim will be on its way to being processed without delay.

To submit a claim:

1. Head to the “Making a Claim” section under Help & Support.

2. Enter the incident details, including documentation like photos and receipts, if applicable.

3. Submit your claim, and our support team will guide you through the next steps.

You can also track the status of your claim in real-time, keeping you informed every step of the way.

APOLLO offers effortless tenant insurance designed to protect renters across Canada. Get your free quote in less than a minute and we’ll send your policy documents right to your inbox.

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Get no-nonsense coverage that's the best value for your money. Purchase in less than a minute, receive your policy instantly, and save when you buy online.

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