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    How To Update and Modify Your Policy with APOLLO’s Customer Portal

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    At APOLLO, we understand that circumstances change, and your insurance should evolve with you. Whether you're upgrading your personal belongings, moving to a new rental, or simply adjusting your coverage, managing your tenant insurance should be seamless. That’s why APOLLO’s Customer Portal makes it easy to update and modify your policy with just a few clicks.

    In this article, we’ll walk you through how to make the most of the Customer Portal and keep your insurance in perfect sync with your lifestyle.

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    Accessing Your Policy

    The first step to managing your insurance policy with APOLLO is accessing your personalized Customer Portal. Upon signing up for tenant insurance, you'll receive an email with your login credentials. The portal is accessible 24/7 from any device, giving you complete control whenever and wherever you need it.

    To access the portal:

    1. Click on “Login” in the top-right corner of www.apollocover.com, next to the words “Manage your Tenant Insurance Policy”, you’ll find a button that says “Sign In”. Click on it to access the login page.

    2. Enter your email: Enter the email address associated with your insurance policy and enter the one-time code sent to your email to access the Customer Portal.

    Updating Your Coverage

    Your insurance should reflect your current situation. Whether you’ve acquired new high-value items, or you've moved to a new location, it’s essential to update your policy to ensure you're fully covered. In the Customer Portal, modifying your policy is simple and straightforward.

    To update your coverage:

    1. Click on “Modify Coverage" to make changes, such as adjusting your coverage limits, updating your home inventory, or adding new coverage options like liability or additional personal property.

    2. Submit the changes and your updated policy will reflect instantly, keeping you protected.

    This feature ensures your insurance is always up-to-date, so you can enjoy peace of mind, knowing your coverage grows with you.

    Changing Your Address

    Moving to a new rental? With APOLLO, you can change your address right from the portal, without having to talk to an agent or fill out any paperwork.

    To update your address:

    1. Click Change Address in the portal, under Quick Links.

    2. Enter your new address, and we'll inform you of any payment changes.

    3. Save the changes, and your updated information will apply to your policy immediately.

    This allows you to stay compliant with your lease and ensure your insurance covers your new home without any hassle.

    Managing Billing Information

    Need to update your billing details or change your payment method? The Customer Portal also makes managing your payment information easy, whether you want to switch from one payment card to another or review your payment history.

    To manage your billing details:

    1. Navigate to the “Payment” section on the left hand side of the Portal.

    2. Update your payment method, enter new card information, or view your billing statements.

    3. Confirm the changes to ensure future payments are processed smoothly.

    Submitting Claims with Ease

    The last thing you want is for your claims process to be complicated. With APOLLO’s Customer Portal, you can submit and track claims effortlessly. By following a few simple steps, your claim will be on its way to being processed without delay.

    To submit a claim:

    1. Head to the “Making a Claim” section under Help & Support.

    2. Enter the incident details, including documentation like photos and receipts, if applicable.

    3. Submit your claim, and our support team will guide you through the next steps.

    You can also track the status of your claim in real-time, keeping you informed every step of the way.

    APOLLO offers effortless tenant insurance designed to protect renters across Canada. Get your free quote in less than a minute and we’ll send your policy documents right to your inbox.

    Get comprehensive tenant insurance for what matters

    Get no-nonsense coverage that's the best value for your money. Purchase in less than a minute, receive your policy instantly, and save when you buy online.

    Originally published August 22, 2023, updated September 17, 2024

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    Get a quote in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

    Get a quote in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

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    © 2024 APOLLO Insurance Solutions Ltd.

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    APOLLO Insurance Agency Ltd. (o/a APOLLO Brokerage in the province of Ontario only) is a licensed retail brokerage, offering our clients with a comprehensive set of insurance solutions to meet their individual needs. APOLLO Insurance Agency Ltd. maintains necessary corporate licensing in provinces across Canada. Availability of products and service depends on licensing and product availability. The information that appears on this page is provided for information purposes only. Advertised products and prices are not guaranteed and vary based on insurance provider and/or insurance company's discretion and product availability.

    Transparency and Disclosure: APOLLO Insurance Agency's role is to provide you with exceptional service and the best insurance products that suit your needs. As a licensed retail brokerage, our compensation is based on a commission basis already built into your insurance premium and varies based on the product purchased through our platform. For a description of how APOLLO Insurance Agency is compensated and how this is calculated, please refer to our Compensation Disclosure document. For consumers in Ontario, please review the RIBO Conduct Fact Sheet and the RIBO Conduct Guidance document.