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    A Guide to Filing Your APOLLO Tenant’s Insurance Claim

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    renters insurance claims process with Apollo Insurance

    Have renter’s insurance but not sure how the tenant’s insurance claims process works? Find out how to file your claim in this article.

    At APOLLO Insurance, we know that life can be unpredictable, and we understand that making a claim can be a daunting experience, but we’re here to make it easier for you with our commitment to handling claims fairly and transparently.

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    • Convenient Claim Reporting Options: Claims can be reported via phone, chat or email during business hours. During non business hours and weekends, claims can be reported via email. However if you need emergency assistance (in case of water damage or fire etc) you can report the claim directly to our adjusting partners. Claim contact information is available in your policy documents.

    • Dedicated Claims Adjuster for Personalized Support: Once a claim is reported , APOLLO works closely with reputed third party adjusting companies for quick resolution. You’ll work directly with a dedicated claims adjuster who will guide you through every step of the process, ensuring that you receive personalized attention and support.

    • Fair and Transparent Claims Handling: We believe in handling claims in a transparent and fair manner, ensuring that you receive the coverage you deserve without any unnecessary delays or obstacles.

    • Respectful and Informative Customer Service: We understand that making a claim can be a difficult time, which is why we treat you with the respect and compassion you deserve, keeping you informed and updated every step of the way.

    Receiving Payment for Your Renter’s Insurance Claim

    While your tenant’s insurance will help cover many costs, it’s very important to understand your policy limits. This is because your limits will define the largest amount of money you can claim through your insurance.In some cases, your policy limits may not cover all of your expenses or the entire value of what was stolen or damaged. This will impact what you receive from a claim.However, for claims that are within your policy limits, there are a few considerations to be aware of in terms of receiving payment.

    Reimbursement for damaged items

    For damaged or destroyed personal belongings (subject to your policy wordings), your APOLLO tenant insurance policy covers the replacement cost, meaning you’ll receive compensation equal to the value of that item if you were to buy it brand new today.

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    How to Submit a Claim with APOLLO

    As one of Canada’s leading InsurTechs, APOLLO is on a mission to make insurance effortless with our online portal for tenants. Here’s how to file a claim using our Customer Portal.

    Making a claim with APOLLO:

    Step 1: Event Documentation

    Create your report with as many details about the loss as you can. This should include who was injured (if applicable), what was damaged (if applicable), where, when (the time it occurred), and the cause.

    Step 2: APOLLO Support

    Contact us and share your event documentation with our Agency Team by email at: service@apollocover.com or via Live Chat.

    Step 3: Claims Submission

    APOLLO will submit this information over to our insurance claims adjusters to open the notice, and we will remain actively involved to advocate for you and your claim.

    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

    Originally published April 16, 2022, updated April 30, 2024

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    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

    Get Tenant Insurance in less than a minute

    Get no-nonsense coverage that's the best value for your money. Purchase policies from your computer or phone, receive your documents instantly, and save when you buy online.

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    APOLLO Insurance Agency Ltd. (o/a APOLLO Brokerage in the province of Ontario only) is a licensed retail brokerage, offering our clients with a comprehensive set of insurance solutions to meet their individual needs. APOLLO Insurance Agency Ltd. maintains necessary corporate licensing in provinces across Canada. Availability of products and service depends on licensing and product availability. The information that appears on this page is provided for information purposes only. Advertised products and prices are not guaranteed and vary based on insurance provider and/or insurance company's discretion and product availability.

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