Real Life Examples of APOLLO Claims

At APOLLO Insurance, we believe in providing not just promises but real support when it matters most. Over the years, we’ve helped countless renters navigate unexpected challenges by offering comprehensive coverage and swift, efficient claims processing. In this article, we’ll share real-life examples of claims we’ve handled to ensure our customers can quickly recover and move forward. These stories showcase our commitment to delivering exceptional service and the peace of mind that comes with knowing APOLLO has you covered.

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Example #1: Ontario Townhouse Snowfall Leak

In February 2024, heavy snowfall accumulated on the roof of a rented townhouse in Ontario, leading to a leak that caused significant water damage. The tenant faced extensive damage to personal belongings and the need for major repairs to the townhouse. The situation was exacerbated by the necessity to vacate the property during the repair process. Fortunately, the tenant's insurance provided a $15,000 payout to cover both the damages and temporary relocation costs.

The winter conditions made the repairs particularly challenging. Freezing temperatures and ongoing snowfall hindered the repair crew's ability to efficiently fix the roof and dry out the interior. The constant threat of additional leaks further slowed the process. Finding temporary accommodation during the winter was also difficult. The cold weather increased the demand for housing, making it challenging to secure an affordable and convenient place to stay. For those without insurance, these relocation costs would have been a substantial burden, underscoring the importance of having adequate coverage. This incident highlights how insurance can provide crucial support, ensuring that tenants are not left to face significant financial and logistical challenges alone in the wake of such unexpected events.

Example #2: Calgary High-Rise Water Leak

In January 2024, a severe water leak occurred in a unit on the 6th floor of a high-rise residential building in downtown Calgary. This leak was caused by a burst pipe due to extreme cold temperatures and a window left open overnight. The damage was extensive, with personal property and renovation costs for the initial unit totalling $50,000. However, the impact didn't stop there. The water infiltrated units below, common areas, and the building's infrastructure, resulting in an additional $150,000 in third-party damages.

The response to this disaster was swift but complicated by the harsh winter conditions. Subzero temperatures delayed repair efforts and prolonged the drying out of affected areas, increasing the risk of further damage. Displaced residents, facing the bitter cold, required immediate alternative accommodations. Emergency teams worked tirelessly to shut off the water supply and begin extraction. Despite the ongoing restoration efforts expected to take several weeks, the comprehensive insurance coverage provided immense relief. The ability to quickly secure funds for repairs and temporary housing showcased the value of insurance in mitigating the financial and logistical burdens of such catastrophic events.

How much has APOLLO paid out in claims since inception?

APOLLO has provided substantial support to our renters, paying over a thousand of our customers a cumulative amount of $10 million in claims and expenses. This financial assistance has been crucial in helping them recover from various catastrophic events, such as thefts, fires, and other unexpected disasters. When a renter experiences the trauma of a break-in or the devastation of a fire, it can be overwhelming and disruptive to their lives. Our comprehensive claims process ensures they receive the necessary funds to replace stolen items, repair damaged property, and cover temporary housing expenses. By offering swift and reliable financial aid, we aim to alleviate the burden on our customers during these difficult times, allowing them to focus on rebuilding and moving forward.

APOLLO offers protection for renters with our tenant insurance coverage. Get a free quote on our simple online platform and we’ll send your policy documents straight to your inbox.

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