Written by Stephen Dyck
To file an insurance claim, you need to provide proof of ownership and the value of the lost or damaged items. This is where documenting your belongings comes in – by keeping a detailed inventory of your personal property, you can ensure that you have the necessary documentation to file an insurance claim and recover your losses. In this article, we’ll explore the importance of documenting your belongings for tenant insurance claims, and provide tips on how to do it effectively.
Having tenant insurance is a smart move, but it’s not enough to simply pay for the coverage and assume you’ll be protected. You also need to take the time to document your belongings thoroughly. Without accurate documentation, your insurance company may not be able to provide you with the full amount of compensation you are entitled to. In fact, many insurance claims are denied or underpaid due to insufficient documentation. That’s why it’s essential to understand the importance of documenting your belongings and to take steps to do so before it’s too late. In the following sections, we’ll explore the reasons why documenting your belongings is so critical, as well as tips for how to do it effectively.
Related Read: How Do Home Insurance Claims Work?
When it comes to documenting your belongings, the first step is to create an inventory of all your personal property. This includes everything from furniture and appliances to electronics, jewelry, and clothing. Having a complete inventory of your belongings will help you determine the replacement value of your items and ensure that you have the necessary documentation to file an insurance claim. When creating your inventory, be sure to include as much detail as possible for each item, such as the make, model, purchase date, and serial number. You can use a spreadsheet or a mobile app to keep track of your inventory, or simply create a written list.
Related Read: What Does (And Doesn’t) Renter’s Insurance Cover?
If you ever need to file an insurance claim, having proof of ownership and the value of your items can speed up the process and help ensure you receive the compensation you deserve. Here are some ways to document your belongings effectively:
Take a Video Tour of Your Home: Walk through your home with your phone’s camera, narrating as you go. Open drawers, closets, and cabinets to capture hidden items, and mention details like brands, model numbers, and purchase prices when possible.
Snap Photos of Individual Items: Take clear, well-lit photos of expensive or high-value items, such as electronics, jewelry, and furniture. Save these images in a secure cloud storage system or an external hard drive.
Keep Digital Copies of Receipts and Warranties: If you still have receipts, invoices, or warranties for your purchases, scan them and store them digitally. This can provide proof of the original cost and make it easier to estimate replacement value in the event of a claim.
Use a Home Inventory App: There are several free and paid home inventory apps available that allow you to log your possessions by category, add notes, and even estimate their value.
Maintain a Spreadsheet of Your Items: If you prefer a manual approach, create a simple spreadsheet listing your belongings, their purchase price, estimated value, and purchase date. Updating this list annually can help keep it accurate.
After documenting your belongings, it’s important to keep your records up to date and to review them regularly. There are a few ways to do this, such as:
Adding new items as you acquire them
Removing items that you no longer own
Updating your inventory if you make any significant purchases or changes to your home
Storing a copy of your inventory in a safe deposit box or online storage service
By keeping your records up to date and accessible, you’ll be better prepared to handle any unexpected events that may occur.
If your belongings are damaged or stolen due to a covered event, it's important to start the process of filing your claim as soon as possible. While the exact process may vary by provider, here are some good rules of thumb:
Report the Incident: Notify your insurance provider and landlord as soon as possible. If the loss involves theft or vandalism, file a police report and keep a copy for your claim.
Document the Damage or Loss: Take photos or videos of the affected items and gather any relevant receipts, warranties, or proof of purchase. This is where having your receipts and documentation comes in handy.
Submit Your Claim: Fill out the required claims form with details about what happened, including the date, time, and cause of the loss. Some insurers allow claims to be submitted online, while others may require a phone call.
Work with the Adjuster: Your insurance company may assign a claims adjuster to review the damage and verify the details of your claim. Be prepared to provide additional information if needed.
Receive Your Payout: Once your claim is approved, you’ll receive compensation based on your policy’s coverage and limits, helping you replace or repair your lost items.
At APOLLO, we’ve simplified the claims process so you can focus on getting back to normal as quickly as possible. Our digital-first approach makes it easy to file a claim anytime, from anywhere, with minimal hassle:
Fully Online Claims Process: Submit your claim in minutes through our user-friendly Customer Portal—no paperwork or phone calls required.
Simple Submission: Just enter the details of your loss, upload any supporting documents (like photos or receipts), and submit.
Fast Processing: Our dedicated claims team works quickly to review your case and provide updates along the way.
Expert Support: Have questions? Our friendly support team is always available to guide you through the process and ensure you get the coverage you need.
APOLLO is Canada’s leading provider of tenant insurance, designed specifically for renters and customizable to your lifestyle. Get your free quote in less than a minute and we’ll send your policy documents right to your inbox.
Originally published April 25, 2023, updated March 6, 2025
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