APOLLO at CAIC 2025: Exploring Digital Transformation in Real Estate

At the Canadian Apartment Investment Conference (CAIC) in September, APOLLO’s CEO, Jeff McCann, joined industry leaders to discuss how digital transformation is reshaping multi-residential and commercial real estate.

Panel Discussion: The Impact of AI and Other Technologies

Jeff was featured on a panel titled “Digital transformation: The impact of AI and other technologies on multi-residential and commercial real estate.” The discussion brought together technology experts who shared insights on why adopting innovative tools is no longer optional, it’s essential.

The panel explored how rapid advances in artificial intelligence, automation, and digital platforms are transforming real estate operations. For landlords and property managers, technology is driving efficiencies across tenant communication, risk management, and compliance. Jeff shared how APOLLO’s technology-first approach helps property professionals streamline insurance compliance and deliver better tenant experiences.

Interview: Modernizing Tenant Insurance for Property Managers

During the conference, Jeff sat down for a one-on-one interview to discuss the importance of tenant insurance in Canada’s multifamily housing market. In this series of short clips, Jeff answers key questions about how landlords can navigate insurance requirements, manage risk, and enhance tenant relationships.

What should landlords look for when selecting a tenant insurance provider?

Jeff emphasizes that tenant insurance needs to be easy for tenants, building staff, and management teams alike. The right system uses technology to make the process quick, straightforward, and integrated into existing workflows, so it works smoothly for everyone.

What is the biggest misconception landlords and tenants have about tenant insurance and how does it affect risk exposure?

Jeff explains that many tenants mistakenly believe they don’t need insurance because they “don’t have much stuff.” However, if a tenant accidentally causes a fire or flood, they could be liable and financially responsible for the damage. For landlords, requiring tenant insurance ensures that when something does happen, coverage is in place and tenants can access temporary housing. 

How can landlords easily integrate insurance requirements into their operations?

Jeff shares that the easiest way for landlords to integrate tenant insurance into their operations is by including it as a requirement in the lease agreement. This approach is becoming increasingly common, particularly in new developments and lease-ups. By ensuring every tenant carries insurance, landlords can often reduce their overall building insurance costs.

What trends will shape tenant insurance and risk management over the next five to ten years?

Jeff notes that building insurance premiums are increasing across Canada. Having a tenant insurance program in place is an important part of an overall risk management strategy. It ensures that when damages occur, they can be covered through the tenant’s own policy, which helps reduce costs and risk exposure across the building. As premiums continue to rise, making sure every tenant has coverage will be more important than ever.

What is the key issue landlords are facing and how do they offset increasing premiums for their building insurance?

Jeff explains that one of the biggest challenges landlords face today is rising building insurance premiums. A key way to help offset these costs is by ensuring every tenant has a valid insurance policy on file. While many landlords require this information, managing it can be difficult. That’s where APOLLO comes in, providing tools and support to automate policy collection and administration, making compliance easy and helping landlords better manage their overall risk.

APOLLO is proud to contribute to these conversations, helping property managers and landlords embrace technology that simplifies operations and reduces risk.