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    What to Do if Your Amazon Package Is Stolen

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    amazon package stolen canada

    In this article, we’re taking a look at what to do if someone steals your package, as well as some preventative measures you can take.

    The ease and convenience of websites like Amazon, eBay, Etsy and other ecommerce sites have made online shopping incredibly popular. However, with the rise of online shopping comes the growing concern of package theft. It can be easy for porch pirates to grab your packages right off your doorstep, especially in a condo or apartment building. However, there are steps you can take to mitigate the situation. In this post, we’ll go over what to do if your Amazon package is stolen in Canada.

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    Have the Proper Tenant Insurance Policy

    The first step to protecting yourself against stolen packages is having the proper tenant insurance policy. If a package is stolen from your doorstep, you can file a claim with your insurance provider to recover the value of the stolen items. Some policies even cover lost or stolen packages, giving you peace of mind when shopping online. Insurance providers may also offer discounts on policies for those living in areas with a history of package theft. Tenant insurance you can protect yourself from financial losses and ensure that you have coverage if the worst happens.

    Related Read: What is Renters Insurance and Why Is It Important?

    Confirm That Your Package Was Stolen

    When dealing with a stolen Amazon package, it’s important to confirm that it was actually stolen. Sometimes packages can be misplaced or delivered to the wrong address, so it’s important to rule out these possibilities before taking further action. Some common signs that a package has been stolen include:

    • tracking information showing delivery but no package at your doorstep

    • neighbors not seeing the package

    • suspicious activity caught on security cameras

    If you’ve confirmed that your package was indeed stolen, it’s time to take action.

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    Contact Amazon Customer Service

    The next step is to contact Amazon customer service. They have a dedicated team to assist customers who have experienced package theft or delivery problems. You can reach out to Amazon through their website, mobile app, or by calling their customer service hotline. When contacting Amazon, be prepared to provide your order number, tracking information, and any evidence you have of the theft such as security camera footage or eyewitness accounts. The sooner you report the theft to Amazon, the better chance you have of getting a refund or replacement for your stolen package.

    File a Police Report

    In addition to contacting Amazon, it’s important to file a police report. Package theft is a crime and reporting it can help the police track down the thief and prevent future thefts. When filing a police report, make sure to provide as much information as possible about the stolen package including its contents, value, and any evidence you have of the theft. You can also share any security camera footage or eyewitness accounts with the police to aid in their investigation. Keep a copy of the police report for yourself as well as any correspondence with Amazon regarding the stolen package.

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    Consider Installing Security Measures

    To prevent package theft in the future, there are several steps you can take. One option is to install a security camera or doorbell camera that will capture footage of any suspicious activity outside your home. You can also have packages delivered to a secure location such as a local Amazon locker or a PO box. Another option is to require a signature upon delivery, which ensures that the package isn’t left unattended on your doorstep. Finally, consider joining a neighborhood watch program or starting one yourself to keep an eye out for any suspicious activity in your area. By taking these precautions, you can help protect yourself against package theft and ensure that your online purchases arrive safely at your doorstep.

    Follow Up With Amazon and Your Insurance Provider

    If your Amazon package is stolen, it is important to follow up with both Amazon and your insurance provider. After you have reported the theft to Amazon customer service and filed a claim for a refund or replacement, make sure to check in on the status of your claim regularly. If you have purchased shipping insurance through Amazon or another provider, contact them as well to initiate a claim. Some insurance providers may require additional documentation, such as proof of purchase or police reports, so be prepared to provide any necessary information. Following up with both parties can help ensure that you receive the compensation you are entitled to and prevent any further complications.

    APOLLO offers effortless insurance solutions that can help reimburse you for the cost of stolen Amazon packages, along with plenty of other benefits. Get a free quote today and have your policy documents emailed directly to your inbox.

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    Originally published March 10, 2023, updated August 25, 2023

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