As one of Canada’s leading InsurTechs, APOLLO is on a mission to make insurance effortless. This includes our claims process.
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Our strategic partnerships with insurance carriers and third-party administrators allow us to offer you personalized and exceptional service from a national network of claims professionals.
Before proceeding with your claim, we highly recommend reaching out to your insurance broker for personalized advice about deductibles and impacts to premium — this will allow you to make informed decisions and streamline the claims process. Contact information can be found on your policy receipt, sent to you at time of purchase.
If you decide to proceed with the claim the next step is to gather complete details of the incident including date & time of occurrence, nature and extent of the damage, and any measures taken to prevent further damage and complete the claims submission form below.
APOLLO will work with our insurance company adjusters and you for the seamless processing of your claim, and will remain involved.
Are you a broker? Please use the below link to complete our Loss Notice Form. Have your client’s details ready to help facilitate the receipt of a claim.
Claim Advice & General Inquiries
Before proceeding with your claim, it is highly recommended to reach out to your insurance broker. The contact information can be found on policy receipt for personalized advice about the pros and cons of submitting a claim. If you work with APOLLO or are unsure, you can call APOLLO at 1-(866)-517-9020.
For any general inquiries or non-emergency questions, please email claims@apollocover.com. Our claims administration team will respond to your questions within two (2) business days.
Emergency Claims Handling for After Hours
If your claim is an emergency that happens outside normal business hours (APOLLO business hours are 9AM to 8PM EST, Monday to Friday), you can contact our partner, Maxwell Claims Services Ltd., at the Canadian toll-free, after-hours, claims-handling line at 1-800-658-8668 or by email at apolloclaims@maxwellclaims.net.
Please note that this number is only for claims and should not be used for service calls. For service calls, contact APOLLO at 1-(866)-517-9020.
