Making Claims Effortless

As one of Canada’s leading InsurTechs, APOLLO is on a mission to make insurance effortless. This includes our claims process.

With APOLLO, you can expect an effective and transparent claims procedure. Our strategic partnerships with insurance carriers and third-party administrators allow us to offer you personalized and exceptional service from a national network of claims professionals.

How to Submit a Claim

Our advisors are with you throughout your insurance journey, including making a claim.

Step 1 | Event Documentation

Record details about the loss, including the time it occurred, what the damage was, the cause, and how to prevent further damage.

Step 2 | Claims Submission

Easily submit your claim to APOLLO by sharing the details of the incident with us through our online Claims Submission form.

Step 3 | APOLLO Support

APOLLO will submit your info over to our insurance company adjusters to open the claim notice, and will remain involved.

Claims for APOLLO Broker Portal Users

Are you a broker? Please use the below link to complete our Loss Notice Form. Have your client’s details ready to help facilitate the receipt of a claim.

Claims Support Resources

If your claim is an emergency that happens outside normal business hours (8AM to 5PM. ET, Monday to Friday), you can contact our partner, Maxwell Claims Services Ltd.

Call their Canadian toll-free, after-hours, claims-handling line at 1-800-658-8668 or by email at

For any general inquiries or non-emergency questions, please email Our claims administration team will endeavor to respond to your questions within two (2) business days.