Step 1 | Event Documentation
Record details about the loss, including the time it occurred, what the damage was, the cause, and how to prevent further damage.
Making Claims Effortless
As one of Canada’s leading InsurTechs, APOLLO is on a mission to make insurance effortless. This includes our claims process.
4.6 rating
With APOLLO, you can expect an effective and transparent claims procedure.
Our strategic partnerships with insurance carriers and third-party administrators allow us to offer you personalized and exceptional service from a national network of claims professionals.
How to Submit a Claim
Our advisors are with you throughout your insurance journey, including making a claim.
Step 2 | Claims Submission
Easily submit your claim to APOLLO by sharing the details of the incident with us through our online Claims Submission form.
Step 3 | APOLLO Support
APOLLO will submit your info over to our insurance company adjusters to open the claim notice, and will remain involved.
Claims for APOLLO Broker Portal Users
Are you a broker? Please use the below link to complete our Loss Notice Form. Have your client’s details ready to help facilitate the receipt of a claim.
Claims Support Resources
Toll Free After-Hours and Emergency Claims Handling
If your claim is an emergency that happens outside normal business hours (8AM to 5PM. ET, Monday to Friday), you can contact our partner, Maxwell Claims Services Ltd.
Call their Canadian toll-free, after-hours, claims-handling line at 1-800-658-8668 or by email at apolloclaims@maxwellclaims.net.
General Inquiries and Non-Emergency Questions
For any general inquiries or non-emergency questions, please email claims@apollocover.com. Our claims administration team will endeavor to respond to your questions within two (2) business days.