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Why has Pemberton Holmes partnered with APOLLO?

Pemberton Holmes and APOLLO have created an offer just for Pemberton Holmes residents. APOLLO’s Tenant Insurance policy offers all of the protection that is required by your lease agreement, at a great price. And it couldn’t be easier! APOLLO’s effortless experience means you can be covered in seconds with a minimum of hassle. And you’ll get your insurance documents in your inbox instantly.

What’s covered by Tenant Insurance?

As a tenant, you have unique insurance requirements that are different from the needs of homeowners. That’s why we’ve tailored our Tenant Insurance coverage for renters like yourself - and you can customize it even more to suit your individual needs. This policy covers three crucial areas: Contents, Additional Living Expenses, and Personal Liability.

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Contents

Simply put, Contents Insurance covers your personal belongings - the contents of your home. This helps pay for any loss or damage to your personal property, including if anything is stolen or damaged.

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Additional Living Expenses

Have you ever wondered what you would do if you couldn’t live in your apartment due to an emergency? This coverage can help you pay for hotels and food if you are forced out of your home after a covered event.

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Personal Liability

Accidents happen. And they can be costly. Personal Liability coverage protects you if you are held responsible for property damage or personal injury to others, at home or anywhere else.

How much will Tenant Insurance cost me?

FROM$11MONTHLY

Our Tenant Insurance starts at just $11/month. You can customize your policy just how you like it so you’re only paying for the coverage you need. 

The cost of the policy depends on a few things, such as the address to be insured, the coverage limits and options you select. We offer the following coverage options:

  • Contents coverage options ranging from $10,000 to $150,000

  • Additional living expenses coverage of up to $5,000

  • Personal liability coverage of up to $2 million

  • Deductible options ranging from $500 to $2,500

  • Water damage and full replacement value extensions

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Just tell us your address, your name, email and phone number. And that's it. We'll give you a price in less than a minute.

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You can choose to pay monthly or save money by paying for the entire year in one easy payment.

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As soon as you complete your purchase, you'll find your proof of insurance and policy documents waiting for you in your inbox.

Why choose APOLLO?

The simplest way to buy insurance

The simplest way to buy insurance

Our platform is designed to be the fastest and simplest way to buy insurance. We make it easier than anyone else to get covered.

The best value for money

The best value for money

We provide the best value for your money, with more standard coverages built into one low price. Pay less for more coverage.

 Easy online tools

Easy online tools

Our Customer Portal makes it easy to manage your policy online, any time. You don't even need to register! Customer Portal Sign In

Great insurance advisors

Great insurance advisors

If you need to speak to a person, you can contact one of our insurance advisors easily by phone, email or chat. We're here to help!

Fair, independent claims management

Fair, independent claims management

We work closely with independent, third party adjusters to ensure claims are handled fairly, ethically and transparently.

Top financial ratings

Top financial ratings

Our financial ratings really are top notch. We were rated A by AM BEST, A+ by Standard & Poor's, and AA- by Fitch.

What our customers say about us

Customer service is a huge part of the APOLLO story. Insurance is a relationship based on trust and we earn our clients’ trust by providing the best products backed by world class service and support.

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Reviews

4.6 rating

1,554 reviews

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What if I need to make a claim?

If something happens and you need to use your Tenant Insurance, APOLLO makes it easy with a simple claims process that can be done online. Just let us know the details of the incident and we'll get started on doing our part to set things right — keeping you informed at every step of the way.

Our simple online claims process

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Frequently Asked Questions

Coverage for a water damage claim depends on the perils listed in your policy. Find out examples where water damage is covered by reading our article Does Renter’s Insurance Cover Water Damage?

Yes, renter’s insurance covers fire. This is the case regardless of how the blaze was started, unless the fire was intentionally set by you.

Fire is one of the most common covered perils included in renter’s insurance. Also referred to as named perils, other examples are windstorms and hail, theft, and vandalism.

Find out more instances by reading out article Does Renters Insurance Cover Fire?

Most people are familiar with home insurance. Less familiar is Tenant Insurance (also known as renters insurance), which protects you if you're renting a residence. Renters Insurance is a requirement for many landlord-tenant lease agreements, but even if it's not, it's a good idea to have. It can end up saving you from covering the cost of replacing your valuable items in the event of a fire, theft, or flood.

Tenant Insurance can also help pay for the extra costs of having to live somewhere else if your residence becomes uninhabitable due to an insured loss. This can include the cost of lodging, such as temporary rent at a separate location, hotels, or Airbnbs, and can also help with other costs like restaurant meals and storage fees.

Although landlords likely have insurance of their own, your landlord's insurance typically only covers the building. This leaves your contents of your unit unprotected. Further, if you were found liable for damages to the building, your landlord's insurance company may come after you for the costs. Renters Insurance can aid you in both of these situations. Further, it can cover certain expenses that arise from an emergency. Read more about the benefits of Renters Insurance here.

While there’s no legal requirement that says all renters need to have a tenant insurance policy, many landlords will require proof of a policy before handing over the keys. It’s also important to note that landlords often require the policy to be continuous as a condition of the lease, so you’ll need a valid insurance policy throughout your tenancy. You don’t want to get caught out in the cold because you canceled your tenant insurance policy early.

Besides all that, there are other great reasons to have tenant insurance:

  1. Tenant insurance protects you and your loved ones from having to pay out of pocket in the event of unforeseen events such as fire or theft.

  2. Staying covered also helps you build up an insurance history so you won’t have any difficulty getting a homeowner’s policy for if you decide to buy a house.

  3. If someone gets hurt on your property, they can sue you for damages. We know Fido means well, but the mailman may not. Tenant insurance can cover any legal fees and damages you may have to pay.

Looking to learn more? Read our article Do I Need Tenant Insurance? for more information.

Our Tenant Insurance starts at just $11/month. You can customize your policy just how you like it so you're only paying for the coverage you need.

Find out how much tenant insurance you need by reading our article How much does Renters Insurance Cost?

When thinking about how much coverage you need, consider everything in your home that you would need to replace should a fire burn your unit down. It can be a good idea to periodically audit your home and tally up what everything's worth. Then, check your insurance to make sure you have enough to cover the cost of replacing it all.

If you live near a body of water such as a lake, river, or creek, you may be more susceptible to risks such as flooding and sewer back-up. If so, we encourage you to select our Enhanced Coverage: Water Damage extension. This additional coverage will keep you covered for these possible worst case scenarios, providing you with priceless peace of mind.

Looking to learn more? Read our article How Much Personal Property Insurance Do I Need? for more information.

You can cancel your tenant policy anytime, but there may be some costs if you cancel it before the end of the term. We'll use the short rate cancellation table R7, which is included in your policy documents, to calculate refunds or outstanding balance. However, transaction fees cannot be refunded.

Looking to learn more? Read our article Is It Possible to Cancel My Tenant Insurance Policy at Any Point? for more information.

Yes, APOLLO offers monthly insurance coverage, so you can cancel whenever you need. However, please keep in mind that there will be a penalty for cancelling your policy before the year is up, depending on how many months in you're cancelling.

Also keep in mind that you can change your address at any time on APOLLO's Policy Portal.

It's always a good idea to set up your tenant insurance policy as soon as you've signed your lease, to ensure that there are no complications. APOLLO allows you to set the date you'd like your insurance policy to activate, along with a payment date. This way, you don't have to worry about not having coverage or paying for coverage before you need it.

To learn more about setting up your tenant insurance date, read our article APOLLO Tenant Insurance Login.

Absolutely, seniors in assisted living care homes need tenant insurance to help cover the cost of replacing their belongings if they're damaged by a covered event, as well as liability to help cover legal fees if someone is injured on their property.

Learn more about how to file your claim in this article A Guide to Filing Your APOLLO Tenant’s Insurance Claim.

The liability portion of your tenant insurance policy typically covers scenarios such as:

  • Accidents that occur on your property, such as the mail carrier slipping and falling in your driveway

  • Bodily injury to an individual due to negligence, such as your dog biting a visitor in your home

  • Property damage caused by negligence, such as flooding due to not properly maintaining your washing machine

However, there are some limitations to this coverage, including:

  • Liability resulting from an automobile accident (typically covered by auto insurance)

  • Intentional bodily injury or property damage caused by you or a family member in your home may not be covered

  • Injuries or damages sustained by you or family members in your home may not be covered

  • Business activities or claims related to your profession may not be covered

It's important to review your policy and understand the specific limitations and exclusions that apply to your coverage. Please read our article Who’s Responsible for Injuries on Your Rental Property? for more information.

Your tenant insurance policy covers your personal belongings in the event of covered losses such as theft, fire, and water damage etc. However, there may be special limits that apply to certain contents (e.g. jewelry) and the deductible that need to be paid. We recommend reviewing your policy carefully to ensure you understand your coverage.

Looking to learn more? Read our article What Does Tenant Insurance Cover? for more information.

We offer a range of optional coverages that you can add to your policy to tailor your coverage to your specific need. Here are some examples of the additional coverages that you can add to your tenant insurance policy:

  • Enhanced water damage coverage: This coverage can protect you against losses caused by water damage that's not typically covered by standard policies, such as damage caused by flooding or sewer backup.

  • Increased contents insurance: If you have valuable possessions that are worth more than the standard contents coverage limit, you can opt to increase your coverage to ensure that you have adequate protection in case of loss or damage.

  • Additional living expenses: If you're unable to live in your rented space due to a covered loss, this coverage can help pay for the additional expenses you incur while temporarily living elsewhere, such as hotel bills or increased transportation costs.

  • Personal liability coverage: This coverage can protect you if you're held responsible for damage to someone else's property or if someone is injured while on your rented property. For example, if a guest slips and falls in your rented space and sues you for medical expenses, personal liability coverage can help cover the costs of the lawsuit.

Looking to learn more? Read our article Does Renter's Insurance Cover Stolen Packages? for more information.

If you experience a covered loss and need to make a claim on your tenant insurance policy, you may be required to pay a deductible. The amount of the deductible will be shown on the Declaration page of your policy and will typically be subtracted from the total amount of your covered loss. This means that we will only pay the portion of the covered loss that exceeds the deductible.

However, it's worth noting that some special coverages under the Tenant's package may not require a deductible. For example, certain coverages such as lock replacement, freezer food spoilage, and fire department charges may be exempt from the deductible requirement.

To ensure that you have a clear understanding of your policy's deductible requirements and any applicable exemptions, we recommend reviewing your policy documentation.

Looking to learn more? Read our article Do I Have to Pay a Deductible When Making a Claim? for more information.

If your child is currently enrolled as a student and living in a residence away from your principal residence, your tenant insurance policy may extend coverage to them, provided that they are dependent on you or your spouse for support and maintenance.

To be eligible for coverage, your child must be enrolled and attending a school, college, or university, and must meet the definition of a dependent as outlined in your policy. It's important to note that there may be certain limitations and exclusions on this coverage, which are outlined in your policy wording.

We also offer tailored policies for student renters attending post-secondary schools. Click here to learn more about our Student Tenant Product.

Looking to learn more? Read our article 3 Reasons to Get Student Tenant’s Insurance for Your Kids for more information.

Unfortunately, a standard tenant insurance policy may not provide adequate coverage if you're renting out your space through Airbnb, VRBO or any other platform.

It is important to review your policy and understand its limitations. However, we offer a specialized insurance product that is designed to specifically cover rented spaces, including those rented out on short-term platforms. Please click here to learn more about our Rented Condo Product

The timing of your charges for your tenant insurance policy depends on the payment frequency you select.

If you choose an annual payment plan, you will be charged for the full policy amount upfront when you purchase the policy.

On the other hand, if you select a monthly payment plan, you will be charged for the first month right away and subsequently charged each month afterwards. By default, the monthly charges will occur on the same date as your first payment, but you can choose to change this at the checkout page.

So, whether you prefer to pay upfront or spread your payments out over time, you have the flexibility to choose the payment frequency that works best for you.

Looking to learn more? Read our article At What Point Will I Be Charged for My Tenant Insurance Policy? for more information.

Included in your Contents coverage, APOLLO Renter's Insurance covers water damage from sources within the building, like a leaky dishwasher or burst pipe, as well as severe weather like wind driven rain.

If you live next to a body of water, like a lake or a river, you should consider our Enhanced Coverage: Water Damage that extends coverage to your belongings for damage and clean-up costs from flooding. Changes to weather patterns causing flooding are becoming more common across Canada with recent examples in Calgary, Toronto, Kelowna or Vancouver.

Looking to learn more? Read our article Does Renter’s Insurance Cover Water Damage? for more information.

Each roommate has to purchase a policy in their own name to ensure they receive the appropriate coverage so that they can find a personalized solution that works for them. For example, you may have a roommate that will require higher limits to insure an expensive e-bike.

Similar to getting your own credit card to build a credit history, you'll also want to consider the importance of building up your own insurance history. This can help you get discounts on future insurance purchases, such as when you move to a new apartment, or insure a new condo.

With regards to your family, the tenant policy will cover common-law partners, spouses, and family members automatically under your policy, provided they live in the insured residence.

Looking for more information? Read our article Are Roommates Covered by My Tenant Insurance Policy? for more information.

Each roommate has to purchase a policy in their own name to ensure they receive the appropriate coverage so that they can find a personalized solution that works for them. For example, you may have a roommate that will require higher limits to insure an expensive e-bike.

Similar to getting your own credit card to build a credit history, you'll also want to consider the importance of building up your own insurance history. This can help you get discounts on future insurance purchases, such as when you move to a new apartment or insure a new condo.

It is also worth noting that claims handling experience can be much more difficult and complicated by the inclusion of roommates on a single policy with questions about ownership of specific items and who should receive payment. While our competitors may allow roommates, our top priority at APOLLO is to provide you with the best experience as a customer.

Looking to learn more? Read our article Are Roommates Covered by My Tenant Insurance Policy? for more information.

Special limits refer to the amount of money your insurance company will pay out for certain types of items. Make sure you check what these limits are, as they tend to differ between insurance companies.

Special limits mainly apply to the categories of Jewelry, Bicycles, Personal Computers, Animals/Birds/Fish, Money/Gift Cards, Securities, Utility Trailers, Spare Auto Parts, Coin/ Stamp Collections, Collectable Cards, Comics and Freezer Food Spoilage.

We've simplified our online purchase journey to include standard options. But that doesn't mean you don't have the option to customize your policy! Once you've purchased your coverage, feel free to call us at 1-604-318-5587 and select option 1. You'll be able to personalize your policy further by purchasing additional coverage for the special limits you need at an additional premium.

Learn more about customize your policy on APOLLO Tenant Insurance Login.

Additional Living Expense Coverage can help pay for the extra costs of having to live somewhere else if your residence becomes uninhabitable due to an insured loss. This can include the cost of lodging, such as temporary rent at a separate location, hotels, or Airbnbs. It can also help with other costs like restaurant meals and storage fees.

Looking to learn more? Read our article Why Additional Living Expenses Coverage is Essential for more information.

Liability insurance protects you if you're held responsible for property damage or bodily injuries at home. This includes major property loss events such as accidentally causing water damage by leaving the tub faucet on or starting a fire with a misplaced or forgotten candle. Not commonly known, it can also give you peace of mind while travelling worldwide in many situations.

Example #1: Say you've finally arrived at a beautiful beachside resort and you've rented out a private area where you can watch the sunset. As you're walking along the beach, the wind gets unruly and causes your torches to light the area on fire. The resort could hold you personally responsible for the damages to the hotel and the lost income from other potential guests while they rebuild. Having the correct personal liability insurance could help you.

Example #2: Everyone loves playing sports, but what happens if a stray ball unintentionally hits a child? Or you're playing street hockey and the puck breaks a window? Personal Liability can protect you if you (or members of your family) cause accidental injury to others.

Want to learn more? Read our article How to Get Liability Insurance.

Definitely! If your immediate family member, spouse, or common law partner co-signed the rental or lease agreement, they can be listed as a co-applicant.

In fact, even if they don't co-sign or haven't been named on the policy, common-law partners, spouses, and family members are automatically covered provided they live in the insured residence.

Want to learn more? Read our article What Does Tenant Insurance Cover?

Sometimes, landlords will ask to be added as an Additional Insured as a condition to the lease. While not always commonplace with residential renter contracts, it is something that we can accommodate with the APOLLO Tenants Insurance policy. We can issue a Certificate of Insurance as a confirmation of valid insurance as well as showing your landlord as an Additional Insured.

If you have a policy with us, and you'd like to add your landlord as an Additional Insured, email us at service@apollocover.com.

Looking to learn more? Read our article Tenant Insurance vs. Landlord Insurance: Understanding the Differences for more information.

You must be 18 years of age or older on the effective date of the policy.

Learn more about Tenant Insurance here.

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APOLLO Insurance Agency Ltd. (o/a APOLLO Brokerage in the province of Ontario only) is a licensed retail brokerage, offering our clients with a comprehensive set of insurance solutions to meet their individual needs. APOLLO Insurance Agency Ltd. maintains necessary corporate licensing in provinces across Canada. Availability of products and service depends on licensing and product availability. The information that appears on this page is provided for information purposes only. Advertised products and prices are not guaranteed and vary based on insurance provider and/or insurance company's discretion and product availability.

Transparency and Disclosure: APOLLO Insurance Agency's role is to provide you with exceptional service and the best insurance products that suit your needs. As a licensed retail brokerage, our compensation is based on a commission basis already built into your insurance premium and varies based on the product purchased through our platform. For a description of how APOLLO Insurance Agency is compensated and how this is calculated, please refer to our Compensation Disclosure document. For consumers in Ontario, please review the RIBO Conduct Fact Sheet and the RIBO Conduct Guidance document.