Frequently Asked Questions
Tenant’s insurance is important – you know this. But finding the right coverage can be overwhelming when you’re unfamiliar with a policy’s terms and conditions.
Here are the answers to our most frequently asked questions, so you can better understand what you’re covered for.
No, you will need to pay for your coverage up front in one installment. This is because all of our Student Tenant’s Packages receive a special rating and are required to be paid in full.
You can pay for your one-time premium amount with a Visa, Mastercard, American Express, or Visa/Debit. We currently do not accept e-transfer, cheque, or cash.
Tenant insurance covers things like the cost to repair or replace your belongings if they get damaged or stolen and any extra expenses you may incur if you need to temporarily relocate due to a damage to the building. Liability coverage is also there to protect you if someone sues you after a slip and fall or fire ensuing from your unit.
Yes, you will be issued a refund upon cancellation, minus the taxes and fees, which are non-refundable. You can find more information about the taxes and fees on the quote page of your application.
Yes, your building manager will automatically receive confirmation that you’ve purchased your policy.
The primary coverages included in the Student Tenant’s Packages are $1M Personal Liability and $10K Contents coverage. The quote page within your online application will provide you with a comprehensive list of all coverages included within your policy.
This policy is built to cover you for the most common types of losses such as fire, smoke, theft, windstorm, hail, fallen tree, burst pipe etc. It also includes coverage for your stuff that you carry with you up to a certain limit such as laptop, camera, bicycle etc. In order to keep this policy fairly inexpensive, some high cost coverages have not been included in it such as Flood, Earthquake and Sewer Backup.
We have handpicked the coverages to create this package specifically for Students at the best price possible. We have collected the relevant information from your landlord and applied all the possible discounts to present our most cost effective solution to you.
Student Tenant policies are available for an entire year. Depending on your campus, you may have the option to select coverage for seperate semesters. Your online application will outline the options available to you. Our team is happy to assist you should you wish to transfer your policy to a new location.
No, this is a package policy that does not allow for coverages to be reduced or removed.
No, your roommate will be required to purchase their own policy.
Our Student Tenant’s policy is designed for students living on campus. In the event that you move, our team can help transfer your policy to cover a new location.
Proof of coverage is required by your building manager prior to you occupying your unit. Purchasing your APOLLO Student Tenant’s policy is the easiest way to get the coverage you need. Although you may be able to use the extending coverage from your parents’ policy, obtaining proof of this coverage can be quite difficult and time consuming.
Effortless Claims Process
Our advisors are with you throughout your insurance journey, including making a claim.
Details about the loss, including the time it occurred, what was damaged, the cause, and how to prevent further damage.
Event documentation is then shared with our Agency Team by telephone or email at: firstname.lastname@example.org.
APOLLO will submit this information over to our insurance company adjusters to open the claim notice, and will remain involved.